- Home
- Free Courses
- Customer Service Basics for the Workplace
Customer Service Basics for the Workplace
Learn the core skills of workplace customer service: listening, clear communication, handling complaints, protecting privacy and following through. Five short lessons and a quiz, with a certificate of completion.
Already have a campus account? Open the course
The short version
Free, no payment details
Sign up with your name and e-mail and confirm it with a 6-digit code. There is nothing to buy.
About 60 minutes
5 short lessons and one final quiz. Your progress is saved, so you can stop and come back on any device.
Certificate of completion
Finish every lesson and score 70% or more on the final quiz. Retakes are unlimited.
Not a program
This free short course is not part of a Ucademy diploma or certificate program and gives no program credit.
What you will learn
- Explain what customers expect and tell internal from external customers
- Use active listening, open and closed questions and positive language
- Respond to a complaint with a five-step method and know when to escalate
- Verify identity and protect personal information in conversation, email and on screen
- Adjust your service for accessibility and for customers who are learning English
- Track requests and promises with a simple system and a daily routine
Who it is for
Adults who are starting out in, or moving into, administrative, reception and customer-facing office work in Alberta, and anyone who wants to refresh their service skills. No work experience is needed.
What you need
- A computer, tablet or phone with an internet connection
- Basic English reading skills
- About 60 minutes in total, which you can split across several days
Lessons
- 1What customer service means in an office11 min
- 2Listening and communicating clearly12 min
- 3Handling complaints and difficult moments13 min
- 4Privacy, fairness and accessible service12 min
- 5Follow-through and building a service routine12 min
- ✓Customer Service Basics: Final Quizfinal quiz
Where this course can lead
Administrative Assistant Diploma
This course is a short, practical introduction. The full program goes much further: 806 hours online plus an 86-hour internship: Microsoft Office, business communication, bookkeeping basics and office procedures.
Related reading
More free business & administration courses
Office Skills Starter: Email, Calendar and Excel
Learn the everyday office skills behind administrative work in Alberta: professional email, scheduling across time zones, file organization and Excel basics. Six short lessons and a…
See the course →
AI Tools at Work: Using ChatGPT and Copilot Safely
A free AI course for office work: write clear prompts for ChatGPT and Copilot, use them on everyday tasks, check what they produce and keep personal…
See the course →
Excel for the Office: Pivot Tables, Lookups and Charts
Go beyond Excel basics: prepare data, build pivot tables, look up values with XLOOKUP, VLOOKUP and INDEX with MATCH, and present results in clear charts. Five…
See the course →Frequently asked questions
Yes. You sign up for a free account, take the five lessons and the quiz, and pay nothing.
Yes. When you finish the lessons and the quiz you receive a Ucademy certificate of completion. The course is not part of a Ucademy diploma or certificate program.
About 60 minutes in total. The course is online and self-paced, so you can take one lesson at a time.
No. The course starts from the basics and uses everyday office examples.
Yes. Lesson 3 gives a five-step method for complaints, calm language to lower tension and guidance on when to pass a case to someone else.
No. It is a free short course, not part of a Ucademy diploma or certificate program, and it does not give program credit.
Start Customer Service Basics for the Workplace today
Free, online and at your own pace, with a certificate of completion.