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Medical Office Reception: Phones, Check-in and Scheduling
Learn the front desk skills of a medical office in Alberta: answering calls, sorting urgent from routine, checking patients in, booking appointments and handling difficult moments. Five short lessons and a quiz, with a certificate of completion.
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The short version
Free, no payment details
Sign up with your name and e-mail and confirm it with a 6-digit code. There is nothing to buy.
About 60 minutes
5 short lessons and one final quiz. Your progress is saved, so you can stop and come back on any device.
Certificate of completion
Finish every lesson and score 70% or more on the final quiz. Retakes are unlimited.
Not a program
This free short course is not part of a Ucademy diploma or certificate program and gives no program credit.
What you will learn
- Describe the duties of a medical office assistant or receptionist as set out in the Government of Alberta occupation profiles
- Answer a call with a clear greeting and sort it as routine, same-day or urgent
- Take a phone message that a nurse or physician can act on without calling back for details
- Check a patient in with two identifiers and verify the Alberta health card against the chart
- Work out how many appointments fit in a physician's session and keep slots open for urgent patients
- Respond calmly to an upset patient and close the day with a handover note and a records checklist
Who it is for
Adults who are starting out in, or moving into, front desk and medical office work in Alberta, and anyone who wants a practical look at what the job involves before they commit to training. No experience is needed.
What you need
- A computer, tablet or phone with an internet connection
- No prior health care or office experience
- About 60 minutes in total, which you can split across several days
Lessons
- 1The medical office front desk: role and day12 min
- 2Answering phones, sorting calls and taking messages12 min
- 3Patient check-in and the Alberta health card12 min
- 4Scheduling appointments and managing the day12 min
- 5Difficult situations and closing the day12 min
- ✓Medical Office Reception: final quizfinal quiz
Where this course can lead
Medical Office Assistant & Unit Clerk Certificate
This course is a short, practical introduction. The full program goes much further: 516 hours online, including a 100-hour practicum: medical terminology, electronic medical records, billing, health privacy and unit clerk work.
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See the course →Frequently asked questions
Yes. The course is free. You create a free account, take the five lessons and the quiz, and there is nothing to pay.
Yes. When you finish the lessons and pass the quiz you receive a certificate of completion from Ucademy. The course is not part of a Ucademy diploma or certificate program.
About 60 minutes in total. The five lessons take 10 to 15 minutes each and the quiz has 10 questions. The course is online and self-paced, so you can stop and come back.
No. The lessons start from the basics and explain each term. You do not need any experience in health care or office work.
According to the Government of Alberta, medical office staff answer the telephone, schedule and confirm appointments, greet patients and take messages. In some offices they also complete forms, handle billing and maintain records.
No. It is a free short course, not part of a Ucademy diploma or certificate program, and it does not give program credit.
Start Medical Office Reception: Phones, Check-in and Scheduling today
Free, online and at your own pace, with a certificate of completion.