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Infection Prevention Basics for the Clinic Front Desk
An awareness-level introduction to infection prevention for reception and office staff in Alberta clinics: how infections spread, hand and respiratory hygiene, cleaning and reporting. Five short lessons and a quiz, with a certificate of completion.
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The short version
Free, no payment details
Sign up with your name and e-mail and confirm it with a 6-digit code. There is nothing to buy.
About 60 minutes
5 short lessons and one final quiz. Your progress is saved, so you can stop and come back on any device.
Certificate of completion
Finish every lesson and score 70% or more on the final quiz. Retakes are unlimited.
Not a program
This free short course is not part of a Ucademy diploma or certificate program and gives no program credit.
What you will learn
- Describe the six links in the chain of infection and where front-desk habits break them
- Explain what routine practices are and which tasks belong to clinical staff and which to the front desk
- Wash your hands and use hand rub correctly, and know which one to choose
- Use a short, respectful script to ask about respiratory symptoms and keep the answers private
- Read a disinfectant label, check the DIN and clean high-touch surfaces in the right order
- Know what to report, to whom, and when to direct a caller to 911
Who it is for
Adults in Alberta who are starting or considering work as a medical office assistant, receptionist or unit clerk, and clinic staff who want a refresher. No health care experience is needed.
What you need
- A computer, tablet or phone with an internet connection
- Basic reading skills in English
- About 60 minutes in total, which you can split across several days
Lessons
- 1How infections spread and why the front desk matters12 min
- 2Hand hygiene at the desk12 min
- 3Respiratory hygiene and screening at arrival12 min
- 4Cleaning, disinfecting and shared items12 min
- 5Staff health, reporting and daily routines12 min
- ✓Infection Prevention Basics for the Clinic Front Desk: final quizfinal quiz
Where this course can lead
Medical Office Assistant & Unit Clerk Certificate
This course is a short, practical introduction. The full program goes much further: 516 hours online, including a 100-hour practicum: medical terminology, electronic medical records, billing, health privacy and unit clerk work.
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See the course →Frequently asked questions
Yes. You create a free account and take the five lessons and the quiz online at no cost. The certificate of completion is free too.
Yes. When you finish the lessons and pass the quiz you receive a certificate of completion from Ucademy. The course is not part of a diploma or certificate program.
About 60 minutes in total. The course is self-paced and online, so you can take one lesson at a time.
No. The course is written for beginners and uses front-desk examples. It does not teach clinical procedures.
No. It gives you general awareness. Your clinic's own infection prevention and control policy and training always come first.
No. It is a free short course, not part of a Ucademy diploma or certificate program, and it does not give program credit.
Start Infection Prevention Basics for the Clinic Front Desk today
Free, online and at your own pace, with a certificate of completion.